Premises — property operations platform
SupportStart free
A person answers

Raise a support
ticket.

Tell us what you were trying to do and what happened instead. That is genuinely all we need, and it is usually fixed the same day.

Send the ticketThe help centre

A person reads it — the same people who built the page you are stuck on. You get a reference immediately, and a reply from a human, not a bot reading you the article you just read.

Your ticketa reference when you send
Before you write · Start hereyour first hour, from sign-up to a working day

We keep what you send here to answer you, and for nothing else.

Same dayfirst reply — the same people who built the page you are stuck on
Under 2 hoursanything urgent — in Philippine office hours, not somebody else’s morning
Freesetup help — your spreadsheet, loaded before you first sign in
146articles in the help centre — two of three tickets are answered there in under a minute

What happens next

A person reads it. Here is a ticket’s day.

Four beats from the moment you press send. First reply the same day; anything urgent under 2 hours; setup help free.

app.premises.ph · Support desk

Your ticket

PRM-K7DQM
Raised09:12
Read09:20
Replied10:05
Fixed14:30
  1. 09:12Youraised the ticket — a copy went to your email
  2. 09:20Premisesread it — a person on the desk this morning, not a bot
  3. 10:05Premisesreplied — “Found it — the payment landed on the wrong invoice. Fixing it now.”
  4. 14:30Premisesfixed it — the ticket is closed; reply to reopen it

Monday to Saturday, 8am – 7pm Philippine time · a person answers, in your hours

Ticket · raised09:12
PRM-K7DQM
Dues, rent & invoiceson the record
a copy is on its way to you; the same reference works down the telephone
Ticket · read09:20
Read by a person
Languageyours
English or Tagalog, whichever you wrote in
Reply · sent10:05
“Found it — the payment landed on the wrong invoice. Fixing it now.”from a human, in Philippine office hours
Ticket · fixed14:30
Fixed the same day
PRM-K7DQMclosed
the fix is in your estate; the ticket says soFixed

Before you write

Two of these three answer most tickets in under a minute.

And you will not have to wait for us at all.

1The help centre

Six categories, in plain words. Open the help centre →

2The price list

What a plan includes, and what it does not. See the price →

3Create your estate

If you have not started yet. Start free for six months →

Six months to decide, and nothing to sign.

Every module switched on, no card taken — and if we are wrong for you, the export button works on the way out too.

Start freeSee the price

Monday to Saturday, 8am – 7pm Philippine time.

Write whenever suits you — a person answers, in your hours.

Send a ticket